Services

Services for international customers.
Services offered may vary slightly by location.

* The image is for illustrative purposes only.

Translation Services

At tax-free counters,
foreign language-speaking staff
are always on duty.

Food stores in the Shibuya area
have multilingual staff available

Interpretation services are provided via video call.

Coupons

Show your passport to get a
coupon for 5% off.

Details available here.

Free Wi-Fi

Available at select locations.
“SHIBUYA-Wi-Fi”
* Free Wi-Fi is available for up to 2 hours per session.

Coin Lockers

Available at select locations.

EX：
Shibuya Tokyu Foodshow, B1: Refrigerated lockers available.
Shibuya Hikarie ShinQs, B3: Refrigerated lockers available.

Foreign Currency Exchange Machines

Available at select locations.

  • (1) Shibuya Tokyu Foodshow B1 Hours: 10:00 AM to 9:00 PM
  • (2) Sapporo Store 10F Hours: 10:00 AM to 7:00 PM

Delivery to Accommodations Within Japan

Tax-free items will only be delivered to hotels or inns after the identity of the shipping requester and the tax-free recipient has been verified, provided that they are the same person.

FAQ