Important Notice
Show your passport at the
coupon exchange counter
to get a coupon for 5% off.
*Japanese nationals are not eligible.
Coupon Exchange Counter
People who made a purchase at a
tax-free shop at a
Tokyu Department Store
For Customers Making
Tax-Free Eligible Purchases
People who have
been in Japan
for less than
six months
*This includes Japanese nationals residing outside of Japan
Those who have
their own passport
[Non-residents with Japanese nationality]
Clothing, bags, shoes, cosmetics, food, etc.
Watches, jewelry, etc.
There are two types of tax-free shops at Tokyu Department Stores: those where tax-free procedures are done at the tax-free counter, and those where the procedures are handled at each store within the department store. For more information, please check at the entrance of each store.
* Some shops do not offer tax-free services.
Purchase at the Shop
Purchase tax-exempt items at each shop and be sure to visit the tax-free counter during its operating hours on the same day as the purchases.
Complete Tax-Free Procedures at the Tax-Free Counter
Please present your passport, all purchased items, and receipts at the tax-free counter.
If you purchased items using a credit card, the name on the credit card must match the name on your passport exactly.
If you use mobile payments, we will verify your purchase history on your mobile screen.
Procedures at Departure
When departing Japan, please present your purchased items to Customs for inspection before checking in for your flight.
After Customs has completed the inspection, the consumption tax will be refunded.
To be eligible for tax-free shopping, you must meet the following requirements.
If the tax-free shop determines that these requirements have not been met, a tax refund cannot be provided.
