FAQ

  • Q. What is Tokyu Department Store?
    A.

    Tokyu Department Store was founded in 1934 as “Toyoko Department Store” at Shibuya Station. Today, based in the Shibuya area, it operates department stores, shopping centers, and specialty stores in Tokyo, Kanagawa, and Hokkaido (Sapporo). About Tokyu Department Store >

  • Q. What can I buy at Tokyu Department Store?
    A.

    Each Tokyu Department Store has a wide-variety of restaurants and retailers that carry fashion items, cosmetics, lifestyle goods, gourmet foods, and more. Tax-Free Shopping Guide >

  • Q. Does the product selection vary by store?
    A.

    The size and location of retailers vary by store, leading to differences in the variety and quantity of products offered.

  • Q. Do you accept gift cards, credit cards, IC cards, and QR code payments?
    A.

    Accepted payment methods vary by retailer. For inquiries regarding the validity of gift cards or IC cards, please contact the store directly. Available Payment Services >

  • Q. What payment methods qualify for tax exemption?
    A.

    Payments made with credit cards, Alipay, WeChat Pay, and UnionPay qualify for tax exemption. Accepted payment methods vary by retailer, so please contact the individual store directly. Available Payment Services >

  • Q. Can I use gift certificates?
    A.

    Gift certificates may be used at some stores, but purchases made using gift certificates are not eligible for tax exemption.

  • Q. Are there tax-free counters?
    A.

    Yes, some stores have tax-free counters. For more information, please contact the individual store directly. Information on Tax-Free Counters at Each Store >

  • Q. What is the minimum amount eligible for tax exemption, and how much will be refunded?
    A.

    Purchases of 5,000 yen or more (before tax) are eligible for tax exemption. The amount refunded varies by retailer.

  • Q. Is there free Wi-Fi available?
    A.

    Yes, some stores offer free Wi-Fi. Services >

  • Q. Do you have multilingual support?
    A.

    We offer multilingual support using translation software. English-speaking staff are also available at certain stores. Services >

  • Q. Do you ship internationally?
    A.

    We do not offer international shipping. We apologize for the inconvenience and appreciate your understanding.

  • Q. Do you deliver tax-free items to hotels?
    A.

    We will only deliver tax-exempt items to hotels or inns after confirming that the person who requested the delivery is the same person who received the tax exemption. Services >

FAQ