東急百貨店

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渋谷・本店

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  1. 東急百貨店
  2. 渋谷・本店
  3. Foreign Customer Service:English|渋谷・本店

HONTEN StoreForeign Customer Service

The Honten that plays a role as our flagship store at Shibuya, the home of the Tokyu Group.
Right next to it is Bunkamura, a multicultural facility of the Tokyu Group, and it is a new type of commercial facility that integrates cultural facilities and department stores.
We meet the needs of our customers, including adjacent high-end residential areas with high quality assortment represented on the 1st floor "Signature Avenue" which gathered prestige boutiques, and the shopping support service "Guest Solutions" in pursuit of the best hospitality. As a department store that has been refined in quality, we are promoting urban development in Shibuya.

  • Japan Tax-free Shop
  • Tax-free8percent
  • SHIBUYA WiWiFi
  • ALIPAY
  • Wechatpay
  • currencychoice
  • wechat
  • facebook
  • B1,1F : 10:00 ~ 20:00 / 2F ~ 6F,8F,RF : 10:00 ~ 19:00
    7F (Maruzen & Junkudo bookstore) : 10:00 ~ 21:00
    8F(hair salon Silkhouse) : 10:00 ~ 21:00
  • 8th floor restaurant : 11:00 ~ 22:30(order stop 21:45)

Service for foreign visitors

Exemption from taxation service

Visitor wanting exemption from taxation procedure accepts at Basement level 1 exemption from taxation counter. Please bring Passport by all means.

* Even if it is exemption from taxation eligible product, about product of shop of part of 1, exemption from taxation procedure may not be possible.
* The person bought in (exemption from taxation counter Business hours) on the day of 2 purchase come to exemption from taxation counter.

More Info.
B1

Help of shopping by the Chinese staff

The Chinese staff of 1F information center helps with shopping.

Stroller rental

We rent stroller in shop to visitor accompanying small child.
(1st floor information, 6th floor Toy)

Available card

VISA, MASTER, AMEX, various credit card including JCB are available.

VISAmastercardJCBAMERICAN EXPRESSDiners Clubshinhan cardKBcard

ginren card

The settlement by ginren card sets up possible terminal in Each floor.

UnionPay

Seven Bank ATM (cash dispenser)

It is ginren card and others, convenient ATM corresponding to various international card.
(Basement 1st floor, from 10:00 to 20:00)

Overseas delivery

We accept delivery to foreign countries of purchase product. for fee

Information is offered by automatic translation service.

This homepage is translated in English by automatic translation service.
Please note as follows;

  • The content may not be 100% accurate.
  • Some Japanese specific expressions may not be translated in appropriate language through automatic translation service.

THE TOKYU DEPARTMENT store does not assume full responsibility for mistranslations concerning machinery.