渋谷ヒカリエ ShinQs
渋谷ヒカリエ ShinQs

Service for Foreign Customers

About the Store

渋谷ヒカリエ/Shibuya Hikarie

We develop about 230 shops from Basement level 3 of Shibuya Hikarie which was born as symbol of new Shibuya in 2012 in 8 floors of 5F above the ground. Store environment where we were particular about thoroughly is attractive that different BGM is relaxed for each switch room and floor overturning concept of conventional powder room fundamentally and can enjoy shopping.
We always suggest new lifestyle in foods, beauty, each zone of fashion. It is commercial facilities attracting attention most in Japan full of many customers led by adult woman enjoying new Shibuya different from the past day after day.

Access

We are connected directly in JR Line, Keio Inokashira Line "Shibuya Station" and 2F Connecting Walkway
We are connected directly at Tokyo Metro Ginza Line "Shibuya Station" and 1F
Tokyu Toyoko Line, Denentoshi Line, Tokyo Metro Hanzomon Line, Fukutoshin Line "Shibuya Station" Exit B5 and direct connection
▶ Click here for a detailed map

▶ Welcome to SHIBUYA Shopping Guide [PDF]

Floor Service Information

Tax Refund Service

◆1◆Other than "ShinQs" and printed receipt, we go through the procedure to customer that total amount of money of some eligible shop receipts meets the following standards at B1 tax exemption counter.
The person bought on the day of the purchase come to tax exemption counter. Please bring Passport by all means.

※For more details, please refer to each shop staff.

[B1 tax exemption counter Business hours]

Weekdays, soil 11:00-20:50/
Sunday/Holiday 11:00-19:50

From March, we changed Business hours of B1 tax exemption counter.

※Sunday, March 3, 10th Sunday, 17th Sunday, 20th Wednesday (holiday), 24th Sunday, 31st Sunday

[Requirements for Tax Refund]
Those who have spent less than six months since entering Japan, such as foreign tourists.

[Refund Standards]

<< General Goods >>
・Clothing, bag, shoes, jewelry, tableware, craftwork
・5,000 yen or more <excluding tax>
・Make sure to take the items outside Japan after purchase.

<< Consumables >>
・Cosmetics, food, alcoholic beverages, drinks, nutritional supplements
・5,000 yen or more, 500,000 yen or less <excluding tax>
・Make sure to take the items outside Japan within 30 days after purchase (special packing is required).

Note: You may also be eligible for tax refunds when the total amount of general goods and consumables are 5,000 yen or more and 500,000 yen or less (excluding tax, respectably). Make sure to take the items outside of Japan within 30 days after purchase (special packing is required).

◆2◆We file for "ShinQs" and tax exemption procedure of customer having receipt which is not printed in each shop.

※About some eligible shop receipt, it becomes procedure at B1 tax exemption counter. For more details, please refer to each shop staff.

▶ Click here for tax refund procedure guide.
Tax-Free Guide [PDF]

▶ Important notice about tax exemption
IMPORTANT NOTICE [PDF]

Information counter [B3, 2F]

Time in
[B3]
Weekdays, soil 11:00-21:00/
Sunday/Holiday 11:00-20:00
From March, we changed time in of B3 information counter.
※Sunday, March 3, 10th Sunday, 17th Sunday, 20th Wednesday (holiday), 24th Sunday, 31st Sunday

[2F] 11:00-21:00

Including consultation of floor guidance, shopping, meal please drop in casually.
We do help to have you spend comfortable time in Shibuya Hikarie ShinQs.

Available payment method

For shopping in each Shibuya Hikarie ShinQs shop, the cord settlement, electronic money is available other than VISA, MASTER, AMEX, various credit card including JCB.
In Each floor, the settlement by ginren card offers possible terminal.

※There is shop excluding the use partly.
※For more details, ask the shop staff.

▶ As for the available payment method, please see this

Switch Rooms/Baby Rooms [B3, B2, B1, 3F, 4F, 5F]

At ShinQs, we offer multipurpose restrooms called Switch Rooms.
Each room at different floors is designed in different concepts, offering a relaxing atmosphere like never experienced, with its dim illumination, 3D surround music and aromatic scent.
These restrooms, with their different atmospheres and functionalities, are designed for you to be able to switch your mood from tired to refreshed.

Baby Rooms "Switch Living" [B2]

This is a resting room where mothers and their babies can both enjoy a relaxing time together. There are kid's restrooms, and also a small powdering space in the breastfeeding rooms.

Wheelchair, stroller rental service (free) [B3, 2F information]

Rental time
[B3]
Weekdays, soil 11:00-21:00/
Sunday/Holiday 11:00-20:00
From March, we changed rental time in B3 information counter.
※Sunday, March 3, 10th Sunday, 17th Sunday, 20th Wednesday (holiday), 24th Sunday, 31st Sunday

[2F] 11:00-21:00

To inconvenient customer of body, customer with small child, we loan free.

Coin Locker [B3, 2F, 11F]/cold storage locker (fee required) [B3]

[B3]
Weekdays, soil 11:00-21:00/
Sunday/Holiday 11:00-20:00
From March, we changed the use time for B3 Coin Locker, cold storage locker.
※Sunday, March 3, 10th Sunday, 17th Sunday, 20th Wednesday (holiday), 24th Sunday, 31st Sunday

[2F, 11F] 7:00-24:00

We install Coin Locker corresponding to Felica which we can unlock at the time of blackout and add cold storage locker which is available in the case of shopping such as food to B3.
※When it is past 24:00, additional charge for 1st will incur.

ATM (cash dispenser) [B3, B2, B1]

[B3] Mizuho Bank 
Weekdays, soil 11:00-21:00/
Sunday/Holiday 11:00-20:00
[B2] Seven Bank 
Weekdays, soil 11:00-21:00/
Sunday/Holiday 11:00-20:00
From March, we changed the use time of each B3 Mizuho Bank, B2 Seven Bank ATM.
※Sunday, March 3, 10th Sunday, 17th Sunday, 20th Wednesday (holiday), 24th Sunday, 31st Sunday

[B1] Bank of Yokohama/6:00-24:00

It is ginren card and others, convenient ATM corresponding to various international card.

Smartphone, portable charge service (fee required) [B3, 1F, 3F, 5F]

The use time
Weekdays, soil 11:00-21:00/
Sunday/Holiday 11:00-20:00
From March, we changed the use time for smartphone, portable charge service.
※Sunday, March 3, 10th Sunday, 17th Sunday, 20th Wednesday (holiday), 24th Sunday, 31st Sunday

[B3, 3F, 5F] Charge BOX type (for exclusive use of 30 minutes \200, 100 yen coin)
[B3, 1F, 3F, 5F] Mobile battery rental type (for exclusive use of less than 24 hours 165 yen, "HESTA CHARGE" application)

Smoking Rooms [7F・8F・9F・11F]

Smoking is prohibited in the building except for designated smoking rooms.Please use the smoking rooms in 7th, 8th, 9th and 11th floors when smoking.

Overseas Delivery

We offer delivery service to foreign countries of purchase products (for a fee).

TRANSLATION SERVICE

Information is offered by automatic translation service.

This homepage is translated in English by automatic translation service.

Please note as follows;

  • The content may not be 100% accurate.
  • Some Japanese specific expressions may not be translated in appropriate language through automatic translation service.

THE TOKYU DEPARTMENT store does not assume full responsibility for mistranslations concerning machinery.